Coeffy Refund Policy
Last updated: 22 September 2026
This policy explains when you can get your money back for a Coeffy purchase and how to ask for it.
1. Who sells
Coeffy purchases are sold by Polar Software, Inc., our merchant of record. Your order, your receipt and any refund go through Polar, back to the payment method you used.
2. Credits are digital content
Credits are added to your account as soon as your payment is confirmed. By buying, you ask for immediate delivery. Under Article 15 of the Turkish Distance Contracts Regulation and similar EU rules, the statutory right of withdrawal does not apply to digital content once delivery has started with your approval. The promises below go further than the law requires.
3. Unused purchases
If you haven't used any credits from a purchase, you can ask for a full refund within 14 days of buying it.
4. If Coeffy doesn't work for you
If Coeffy doesn't work with your SPSS installation and we can't fix it together, we refund the purchase, even if a few credits were used while we tried.
5. Subscriptions
You can cancel the monthly subscription at any time in the app with “Manage subscription”; it then won't renew. The current paid period isn't refunded in part. If a renewal went through that you meant to cancel and you haven't used any of its credits, write to us within 14 days of the renewal and we will refund it.
6. What happens to credits
When a purchase is refunded, the unused credits from that purchase are removed from your account.
7. How to ask
Write to [email protected] from the email address on your account, with the order number from your Polar receipt. We normally answer within 3 business days. Once a refund is approved, Polar sends it to your original payment method; banks usually show it within 5–10 business days.
8. Your statutory rights
This policy does not limit your rights under Law No. 6502 on Consumer Protection or other mandatory law. You can apply to the consumer arbitration committees or the consumer courts.